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Patient Services Representative


This is a Full-time position in Piney Point Village, TX posted March 1, 2021.

“Medix cares about its employees to the point where they’re treated like family. They provide the necessary tools to help with your job search and provide continuous contact to ensure your placement is going well. You’re more than just an employee – you’re also a team member, and I couldn’t be happier!”
~ Jasmine, Medix Talent

Patient Service Representative

Job Responsibilities

As a Patient Service Representative, you will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment.

Additional responsibilities of the Patient Service Representative include:

  • Schedules patient appointments and enters required demographics and insurance/financial information from the guarantor/patient.

  • Verify insurance eligibility and document all patient demographic and insurance information and update into system

  • Record and process patient care documentation quickly and accurately

  • Supports online appointment scheduling and assists in other sub-specialized teams that help support the needs of the call center.

  • Speak with pharmacies for medication refills and check ups for patients

  • Identifies and handles a variety of routine to complex customer service inquiries or requests while providing a high level of customer service.

  • Deal with patients in calm and professional manner in fast-paced setting

  • Be able to work both independently and in team environment

*(This opportunity is both remote and on-site. Must be able to work in both environments).

Patient Service Representative

RequirementsSuccessful candidates for the Customer Service Representative role must have healthcare experience in a call center environment. Someone with exceptional customer service and interpersonal skills would be a good fit for this dynamic customer service role.

Additional requirements of the Customer Service Representative include:

  • High school diploma or GED
  • 2 – 5 years’ experience in healthcare call center setting
  • Experience in a call center in healthcare industry
  • Medical Assistant experience is a plus

Patient Service Representative


As a job seeker, you face the daunting challenge of finding and landing a position that truly suits your talents and your career ambitions. At Medix, we are passionate about partnering with you to match you with the jobs and companies that are right for you. Our personalized placement services provide flexibility to accommodate your schedule and needs, as we offer contract, contract-to-hire and direct hire opportunities. We will also provide guidance and support during the interview process-if you need anything, from resume tips to information on the company you’re interviewing with, your recruiter is only a phone call away. Best of all, our placement services are 100% free to you.

As a Medix contractor, you can choose to enroll in our benefits program and enjoy:

  • Supplemental medical coverage
  • Prescription program
  • Dental coverage
  • Vision coverage
  • Term life Insurance plan

Patient Service Representative

Medix – Anticipating Needs. Exceeding Expectations.

Apply now!

Job Requirements:
High school diploma or GED At least 2 – 3 years experience in healthcare call center setting Experience in a call center in healthcare industry Medical Assistant experience is a plus