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Branch Member Service Representative – Full Time – Austin North Region – Sign-On Bonus


This is a Full-time position in Austin, TX posted September 9, 2021.

Job Description and Requirements

Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Branch Operations team starting at $18.00/hour!

We are also offering a sign-on bonus for Branch Member Service Representatives hired on or before September 30, 2021! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!

Candidates selected for this position must be able to work at any of our North Austin Region branch locations to meet our growing staffing needs.

Branch locations include: Cedar Park, Domain, Georgetown, Lake Creek, North Austin, Parmer Lane, Round Rock, Seton, Steiner Ranch, and Stone Hill. May occasionally be asked to work at other RBFCU locations as needed.

As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities:

  • Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.

  • Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.

  • Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.

  • Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.

  • Prepare various teller reports, and escort members into designated areas when requested.

  • Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.

  • Observe safety and security procedures, and report potentially unsafe conditions.

  • All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

  • Requirements:

  • High School diploma or GED

  • Six months of work experience (financial institution, customer service or sales experience preferred) 

  • Excellent communication and interpersonal skills

  • Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions

  • Ability to handle problems involving a few concrete variables in standardized situations

  • Proficient in utilizing PC, software and other office equipment

  • Teamwork and dedication to developing strong relationships with coworkers

  • Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time

  • Good vision (correctable), hearing, and manual dexterity

  • Able to work a flexible Monday through Saturday schedule