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Retail Sales Associate – Part Time

16987 Ace Hardware

This is a Contract position in Dallas, TX posted November 27, 2021.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.

The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.

Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner.

If hired, the independent store owner will be your only employer.

Ace Hardware Corporation is not the employer for this position.

The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

General Summary The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities Include the following.

Other duties may be assigned.

Customer Service: Provide a positive representation of FixIt Ace Hardware.

Proactively assist customers in solving problems.

Greet customers entering and throughout the store.

Thank customers when finished and when they are leaving the store.

Possess a friendly outgoing demeanor; work well with customers as well as associates.

Ensure all pages and calls are answered promptly, courteously and effectively.

Forward any customer complaint that cannot be handled to a member of management.

Possess strong product knowledge and knowledge of store layout and location of products.

Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations Assist in creating a positive, professional and safe work environment.

Assist with receiving, checking in and stocking of merchandise throughout the store.

Assist with maintaining back stock levels.

Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.

Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

Assist with merchandise resets through the store.

Provide assistance to Department Specialists, i.e.

price changes, special orders.

Ensure signage is current throughout the store.

Communicate any Store Support Center issue to Store Manager for follow up.

Communicate any merchandising, cost control or sales idea to Store Manager.

Participate in store meetings.

Be professional in appearance and actions.

Perform all other duties as assigned.

Other Essential Requirements Previous experience in a retail environment either in sales, marketing, or back office.

Knowledge of retail computer systems, MS Word and Excel a plus.

A commitment to service excellence and customer satisfaction Solid team player with excellent interpersonal skills Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business Education/Training High School degree, some college preferred.

Posses a vast product knowledge of hardware related products along with a willingness to learn.

Experience Sales and marketing experience with retail programs, establishing relationships and working with customers.

Physical Demands Must be able to lift 40 pounds frequently to load and unload customer orders.

Ability to stand for an extended period of time Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Evening and weekend hours required.

Must have reliable transportation.