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Telemedicine Business Analyst – WFH/Remote

Kforce Technology Staffing

This is a Full-time position in Addison, TX posted March 2, 2021.

RESPONSIBILITIES:Kforce has a client in Addison, TX that is seeking a Telemedicine Business Analyst for a WFH/Remote position.

Summary:As the Tele Medicine Business Analyst, you will primarily be responsible for delivering quality customer service and performing daily task management and support of the Telemedicine product.

The areas of responsibilities include completion of assigned tasks to integrate acquisitions, implement application software, and maintain existing applications.

This includes the individual creates new and maintains existing documentation for system processes and procedures.

You will work closely with the Telemedicine vendor reporting bugs, discussing upgrades and releases.

Additionally, this role participates in the quality application testing activities of that solution which include test case creation, test plans and actual execution of testing.

Documentation of the test results as well as defects identification are also included in the tasks associated with software quality assurance and this business analyst role.

Responsibilities:* Assist in the discovery process for change requests associated with application changes* Build process and product/platform knowledge in order to function as a subject matter expert on our supported channels* Facilitate the completion of security risk assessments between clients and vendor* Maintain application configuration in both Production and Non-Production environments* Chair briefings on a variety of change related or production issue items* Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk or assigned to them by their direct manager; This support includes, but is not limited to, application issues, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use REQUIREMENTS:* Bachelor”s degree in Computer Science/Computer Engineering or equivalent is preferred* 2 or more years IS experience* 2 or more years direct experience with Telemedicine software products* 2 or more years of experience and expertise in video communication and video protocols Agile story creation experience preferred* 1 or more years project experience* 1 or more years healthcare experience* Looking for a Business Analyst that has experience working with a Telemedicine platform* Knowledge of Telemedicine applications and workflow is preferred* Previous testing knowledge an asset* Requires superior teamwork skills* Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner* Excellent analytical and problem-solving skills are essential* Must possess a personal sense of urgency* Ability to effectively multi-task and adapt to changing business priorities* Superior customer service skills* Excellent time management and organizational skills are required* Excellent attention to detail* Large scale multi-site IS operations experience* PC Hardware and peripheral experience* Knowledge of Microsoft productivity applications* Knowledge of browser-based technology* Understanding of operating systems such as Windows and OS X/iOS Kforce is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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