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Operations Associates

CornerStone Staffing

This is a Full-time position in Fort Worth, TX posted October 13, 2021.

We have an excellent opportunity with a financial company and are seeking technology and computer savvy individual. We need candidates who have excellent attention to detail skills, organizational skills as well as provides excellent customer service. If this sounds like you, please see below!

CornerStone Staffing is currently recruiting for a successful financial company in the Fort Worth area!

Job Title: Operations Associates

Location: Will be required to go into the office two days a month but otherwise it is all remote. 

Pay: $16/hr – depending on experience

Schedule: Monday-Friday, 8:30am – 5:30pm

Job Description: The Operations Associate is a member of the Loan Operations team focused on individual servicing efforts through multiple media and processing channels. The Operations Associate will leverage their unique insight into multiple product lending platforms to beta-test customer facing and critical back office processes.

Principal Duties and Responsibilities:

  • Provide quality customer service during call and written customer interactions.

  • Provide all relevant product/service information, accurate in all aspects, and confirm the customer understands to ensure a one-contact resolution to issues.

  • Collaborate with and provide user and customer feedback to various teams across the company.

  • Make needed changes within account records related to the receipt of death certificates, debt consolidation requests, settlement offers, military orders and cease and desist requests not related to debt consolidation and bankruptcy notices.

  • Negotiate settlement and debt consolidation amounts as outlined by methods and procedures.

  • Investigates credit bureau disputes and resolves via online tools.

  • Respond appropriately via phone interactions, emails, or written communication as outlined by the policies, methods and procedures, to customers and third parties regarding critical back office processes.

  • Process verification documents and verify customer identity according to outlined policies and procedures.

  • Handle the clerical functions of processing ACH returns and payment processing.

  • Present and enforce business requirements in a positive manner.

  • Follow and apply Standard Operating Procedures (SOPs) appropriately.

  • Perform other duties or tasks as assigned.

Experience and Education:

  • High School diploma or equivalent

  • 1+ years of experience in a customer support/contact center environment preferred

Required Skills, Abilities, Soft Skill Factors:

  • Communication: Communicates clearly, in both verbal and written form.
    Ethics and Responsibility: Acts with dignity and respect, connecting with both internal and external partners. Gains confidence and trust of others through principled behavior.

  • Flexibility/Adaptability: Demonstrates adaptability. Works effectively in faces of stress, ambiguity, difficult situations and changing priorities.

  • Ownership: Achieve successful results by focusing on performance that enhances the customer experience and apply a sense of urgency in your efforts to create value for the company. Is proactive in identifying opportunities for improvement in process, policies and customer service solutions.

Teamwork: Builds effective working relationships and collaborates as a team player, using positive flow of communication when voicing concerns

Application Process Includes:

  • Background check

  • Drug Screen

  • Soft Credit Check

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

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