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Service Manager

Sunbelt Rentals

This is a Full-time position in Ottawa, ON posted December 30, 2018.

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!


We are seeking a Diesel Shop Manager (titled: Service Manager) to be leader in helping our customer's succeed by leading a team of mechanics that ensure our customized solutions for equipment & tool are safe and working properly.

This is an opportunity to join a leader in the rental market with a history of high growth in a stable industry.

Position Overview:
Service Manager to oversee a team of heavy equipment mechanics performing diagnostics, repair and preventive maintenance on equipment as needed in the most effective and cost-efficient way possible to avoid down time at the shop location.  The Service Manager will manage the servicing of company and customer equipment in a timely and effective manner. This is a skilled mechanic management role; it is not a sales based role.

Position Responsibilities:
• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include: – Equipment due for service – Fleet status Reporting – Equipment Service Record Reporting – Open work order report – Warranty claim summary report – Inventory management – Parts & merchandise detail reporting – Financial and historical trending – Service department financial summary – Shop foreman performance tool – Work order charge back – Halt report – Open PO report – Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

Position Qualifications:
• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience
• Relevant experience includes construction equipment mechanic, crane mechanic, diesel technician, hydraulic technician, rental equipment mechanic, shop foreman, shop supervisor, or similar role preferred
• Personal and professional integrity.

Physical Requirements:
• Ability to read and respond to common inquiries from customers and/or employees.
• Ability to sit or stand for long periods of time
• Ability to communicate equipment issues and understand job assignments.
• Ability to prioritize work assignments.
• Ability to effectively and safely use mechanic’s tools and equipment to diagnose and trouble shoot complex equipment problems.
• Must be physically able to work in a jobsite environment for extensive periods to include lifting up to 50lbs, bending, squatting, crouching, and reaching
• Must be physically able to work in extreme conditions including heavy rain, wind or excessive temperatures

Sunbelt Rentals is an Equal Opportunity Employer – Minority/Female/Disabled/Veteran

Gear up for an exciting career!

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D