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Senior Systems Engineer

Sparks Group

This is a Contract position in Irving, TX posted September 14, 2020.

Position Description: Senior Systems Engineer Top Candidate Must Haves: -Overall Windows & Linux Server proficiency -High-level firewall, routing, VPN, and TCP/IP proficiency -Tier 3 network connectivity support experience POSITION OVERVIEW The Senior Systems Engineer supports both internal and external users with technical and application issues with a primary focus on network connectivity.

Working under general/minimal supervision, provides support to development team and escalations from tier 2 support, by responding to and diagnosing problems using troubleshooting skills and tools.

Includes problem recognition, research, isolation, resolution and follow-up steps.

Will be primary network resource, working with other network services (as needed), software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Works with team ensuring systems are available and up.

Takes proactive actions to ensure environment is healthy.

Assists development team with deployments.

• Sr.

networking support role, providing support to internal and external customers.

• Be the primary point of contact for all network components spanning multiple datacenters
• Extensive experience with Cisco firewalls, routers, and switches – including patching, deployment, and daily support
• Monitor network components and systems and proactively identify trends.

• Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate network/firewall/VPN solutions to customers.

• Recommend systems modifications.

• Provide support utilizing internal ticketing system, being on-call, and responding system alerts.

• Provide accurate and creative solutions to system problems from moderate to large nature to ensure availability and system stability.

• Work with and directly communicate with Sr.

Leaders and Executives with minimal oversight QUALIFICATIONS Skills:
• Aptitude for providing excellent customer service.

• Good communication, problem solving skills and written skills.

• Ability to use Service Desk standards and follow guidelines.

• Broad range of infrastructural (network, Windows server, storage, load balancer, and systems) knowledge is required – ability to dissect operating system logs to find root network issues
• Strong knowledge of core networking concepts, including routing, switching and isolating network problems that may exist in remote environments
• Maintains currency and high level of technical skill in field of expertise.

• Able to be on call and work “off hours” when necessary.

• Able to actively assist with large multi-million-dollar projects.

• Knowledge of advanced System Administration functions.

• Must work well with a distributed team of equally qualified coworkers.

• Ability to troubleshoot and take the lead on technical issues and find root cause.

• General Windows/Linux proficiency required; ability to review system logs and make decisions based on findings.

• Advanced scripting abilities, including ability to leverage various scripting languages to automate repetitive tasks.

• Ability to react quickly and decisively in high-criticality situations to both maintain environments and resolve incidents Education:
• Two-year technical degree or equivalent work-related experience required.

• ITIL Certification (preferred)
• Cisco Certification (preferred) Experience:
• 4-8 years of directly related experience.