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MSP Level 2 Systems Engineer – Allen, TX

Apollo Staffing

This is a Full-time position in Allen, TX posted September 9, 2021.


  • 3+ years of experience in IT
  • Preference given for experience in outsourced IT support (MSP company)
  • Please note for specific experience in Connectwise (or other ticketing system), kaseya and ITGlue (or other documentation system), RMM tools

Education Requirements:

  • High school diploma or equivalent required. Please note any additional education, equivalent job experience or certification in technology repair.
  • CompTIA Net +

Technical Skills

  • Microsoft Desktop Products: WIN 8/10, Server 2012-2016, Server 2019
  • VMWare
  • VSS
  • Windows Server Products
  • Remote management of PC’s
  • Monitoring and ticketing software
  • PC hardware (laptops and desktops), printers, scanners, computer peripherals
  • General knowledge of VOIP technologies
  • Understanding of computer network systems and related components
  • Domain setup and maintenance
  • Active Directory
  • Office 365
  • SQL
  • DNS
  • Business software applications:

o Microsoft Office Suite

  • Common Internet Browsers

Job Requirements:


  • Install, configure and upgrade computer networks, hardware, peripherals and software.
  • Diagnose, repair and maintain networks, hardware, peripherals and software systems.
  • Work with and help coordinate service with outside vendors.
  • Maintain accurate and thorough entries of repair/maintenance work into the ticketing system.
  • Perform preventative maintenance on client equipment.
  • Communicate with customers to assist in resolving IT needs
  • Coordinate with other staff for the purpose of completing tickets efficiently.
  • Maintain and assist development of internal standards, documentation, and policies to improve support
  • Perform other duties as assigned.