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Contact Center Voice Engineer – mid level


This is a Contract position in Von Ormy, TX posted September 16, 2020.

Purpose of Job We are currently seeking a talented Contact Center Voice Engineer for our offices in Plano or San Antonio, TX or 100% Remote Work Environment.

Note: The candidate selected will work with a team to design and manage Active Directory, Azure AD, and Public Key Infrastructure devices and integration for the enterprise.

A daily responsibility will be maintaining Group Policy Objects and other security controls and performing necessary integration and maintenance on the domain controller farm.

Additionally, the selected candidate will be expected to ensure the availability of Active Directory for the enterprise and identify and act on opportunities for monitoring and alerting, operational efficiency, and automation.

Responsible for creating, modifying, maintaining and supporting infrastructure and individual system components that enable business functions and IT Services.

Balance availability, security, efficiency and functional requirements to help provide an optimized production service.

Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

Job Requirements ABOUT USAA USAA knows what it means to serve.

We facilitate the financial security of millions of U.S.

military members and their families.

This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we’ve been a top-40 Fortune 100 Best Companies to Work For®, and we’ve ranked among Victory Media’s Top 10 Military Friendly® Employers 13 years straight.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

ABOUT USAA IT Our most important qualification isn’t technical, it’s human.

Here, we don’t just sit in front of a screen.

We stand behind our 12 million members who rely on us every day.

We are over 4,000 employees strong, a passionately supportive and collaborative team built on Agile principles.

We’ve been in Computerworldâ??s 100 Best Places to Work in IT and named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.       See what it’s like to work for a company where your passion meets our purpose: USAA Information Technology: A Realistic Preview Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.   Follows written risk and compliance policies and procedures for business activities.

Designs scalable infrastructure with minimal oversight, implements system change with consistency and autonomy, automates service delivery and maintenance tasks, and builds monitoring and tooling for systems.

Resolves complex production issues with independence by troubleshooting complex systems independently Analyzes complex outages in order to identify opportunities Experiments with new patterns and technologies Understands and consistently exercises engineering best practices, concepts, and patterns Understands the customer and identifies solutions and ideas for the customer with some assistance Evaluates potential solutions with some oversight May begin mentoring junior engineers.

Minimum Experience: Bachelor’s degree in related field of study OR Certification from an approved technical field of study OR 4 additional years of related experience beyond the minimum required 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) Qualifications may warrant placement in a different job level When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience: 3 yearsâ??

experience with Active Directory Domain Services Experience working with and implementing solutions leveraging Kerberos, LDAP, GPOs, group and role mapping DNS, and DHCP 3 yearsâ??

PowerShell scripting experience B.S.

Degree in Computer Science or related IT work experience in a global information technology environment MCSE Desired Characteristics USAA Infrastructure Engineers create innovative solutions that impact our members.

Collectively we are: Curious and excited by new ideas Energized by a fast-paced environment Able to understand and translate business needs into leading-edge technology Comfortable working as part of a connected team, but self-motivated Community-focused, dependable and committed Exceptionally detail-oriented The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers .

Relocation assistance is not available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managerâ??s approval prior to posting.

Last day for internal candidates to apply to the opening is 9/14/20 by 11:59 pm CST time .