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Housekeeping Manager

Staybridge Suites Downtown Convention Center

This is a Full-time position in San Antonio, TX posted March 26, 2021.

nn Job Overview nn nnAssist Director of Operations and General Manager in creating 100% guest satisfaction by providing fast, friendly and genuine hospitality by exceeding guest expectations.

As Housekeeping Manager, you will be responsible for managing all daily housekeeping and laundry operations to ensure product quality standards are met.

Annual salary will be in the mid 30’s, depending on experience.

nn nn n nn nnAt Staybridge Suites® we want our guests to feel like part of the family, which means we need you to:nn Be down-to-earth by being straightforward and natural Be thoughtful by being perceptive, caring and accommodating Be sociable by being upbeat, involved and friendly Be reliable by being professional, a team player and resourceful nn n nn nn QUALIFICATION STANDARDS nn At least 3 years managerial experience, preferably in the extended-stay market Bilingual a plus Must be able to pass drug and background check nn n nn nn DUTIES AND RESPONSIBILITIES nn nnFINANCIAL RETURNS:nn Assist Director of Operations in managing finances of housekeeping and laundry operations including budget, inventory control and ordering of supplies.

Analyze data and compile reports on expenditures, wages, labor, supplies etc.

in relation to hotel financial forecasts and budget.

Establish and maintain adequate supplies for the efficient operation of the department.

nn n nn nnPEOPLE:nn Assist in managing day-to-day staffing requirements, plan and assign work for employees.

Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

Assist in educating and training staff as required per brand standard and assist in ensuring staff has the tools and equipment to carry out job duties.

Promote teamwork and quality service through daily communication and coordination with other department heads.

Plan, organize, and monitor staff activities to ensure compliance with quality standards set by Hotel and franchise.

Distribute and delegate workload to guarantee maximum production and guest satisfaction with the minimum outlay of expenses in terms of labor and materials.

Monitor house count and make staffing adjustments accordingly.

Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

Provide staffing, training, counseling, and performance reviews for the housekeeping department.

Plan and conduct staff meetings.

Attend various other related meetings to obtain and disseminate pertinent information.

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

nn n nn nnGUEST EXPERIENCE:nn Responds to guest inquiries for information with genuine and caring hospitality.

Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction.

Advise employees of deficiencies and instruct in corrective action.

Assist in providing adequate retraining as needed.

Routinely perform all housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

Respond to guest complaints and special requests; ensure corrective action is taken to achieve complete guest satisfaction.

Comply with special needs and requests of the guests, VIPs and repeat visitors.

nn n nn nnRESPONSIBLE BUSINESS:nn Ability to multi-task in a high-paced environment by maintaining a calm and level-headed demeanor.

Perform continuous physical inspections of guest rooms and public spaces, turning in clean rooms on a timely basis, for the Front Desk to be able to adhere to the Staybridge check-in standards.

Complete work orders to ensure rooms and public areas are always well maintained.

Being cross-trained in all functions of Housekeeping: Rooms, Lobby, Laundry, etc.

Providing excellent customer service as per hotel standards.

Ensuring constant and accurate lines of communication amongst departments are kept.

Clean and maintain rooms, hallways, lobby and common areas.

Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with the hotel Hazcom program.

Knowledge of Staybridge policies as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

Evaluate the condition of furniture, fixtures, décor, etc.

Make recommendations and assist in the coordination of rehab projects.

Ability to stand, walk, bend, reach and move continuously to attend to rooms on all floors of the hotel.

Assist in maintaining procedures for security of lost and found items As well as any other job duties instructed by management.

nn n nn nnACCOUNTABILITYnn nnThis is a department head position in the Housekeeping Department.

Assist in managing housekeeping and laundry employees in a small limited-service or extended-stay hotel with a limited range of facilities.nn nn n nn nnRegular attendance in conformance with the standards established by Staybridge is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

nn nn n nn nnDue to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Staybridge rules and regulations.

Any violations will be subject to disciplinary action, up to and including termination of employment.

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