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Library Division Manager – Public Services Division

Austin Public Library

This is a Full-time position in Round Rock, TX posted May 20, 2023.

Library Division Manager – Public Services Division

Austin Public Library

Austin, Texas

$34.86 – $44.45


Job Close: 05/29/2023


The Library Division Manager for Public Services provides strategy for the twenty branches in the library system. They supervise two Regional Branch Operation Managers who oversee the Library Managers. The position serves on the Library’s Management team and is a crucial member of the Public Services team.



  • Innovation: Demonstrated ability to innovate across library functions for results in increased productivity, increased excellence and new benefits for customers.
  • Customer Service: Demonstrated independent thinking and comfortable making decisions that always lean on the side of excellent customer service.
  • Diversity and equity: Demonstrated commitment to proactively promoting and embracing diversity in ideas, people and organizations, and to contributing to an inclusive working and learning environment.
  • Ability to travel to more than one work location.



Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Develops short and long-range plans.
2. Develops and monitors division/section budget and grant applications.
3. Chairs and serves on professional committees.
4. Serves on APL Management Team.
5. Investigates and resolves customer complaints.
6. Clarifies City and department regulations.
7. Develops division policies and procedures and participates in the development of department policies.
8. Prepares and presents programs, articles, reports, and projects.
9. Represents the City of Austin and the Austin Public Library to the public.
10. Represents the interests of the Library and/or division to City officials.

 Supervision and/or Leadership Exercised:  Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.



Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of professional library procedures, systems, and techniques.
  • Knowledge of equity, diversity, and inclusion principles and practices in libraries.
  • Knowledge of fiscal planning and budget preparation.
  • Knowledge of reference and research procedures.
  • Knowledge of library materials/tools available for library work.
  • Knowledge of Federal, State, and Local laws.
  • Knowledge of City practice, policy, and procedures.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of contract development and management.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software, including Microsoft Office products.
  • Skill in data analysis and problem-solving.
  • Skill in planning and organizing.
  • Ability to forecast public demand for services.
  • Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations.
  • Ability to facilitate discussions and resolve issues.
  • Ability to stay abreast of library trends.
  • Ability to establish and maintain good working relationships with other City employees and the public.
  • Ability to provide high-level customer service.
  • Ability to work with people of diverse backgrounds.



  • Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity 


  • Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity.


Licenses and Certifications Required:
Valid Class C Driver’s License

Library Journal Job Zone. Category: , Keywords: Library Manager