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Work From Home Customer Service

Adecco USA

This is a Contract position in Selma, TX posted November 15, 2021.

Adecco Staffing is HIRING Inbound Customers service reps for the Ralph Lauren Call Center.

If you are searching for a fantastic Temp-to-Hire opportunity and have recent experience in a call center environment, APPLY NOW What will you be doing: Develop customer relationships to increase customer loyalty for the Ralph Lauren brands supported on the websites and in national advertising.

Interact with customers in a multi-channel environment, utilizing multiple systems, and browsers, in an efficient and professional manner.

Learn and effectively articulate the Brand and the product of Ralph Lauren to ensure the delivery of a legendary customer experience in every contact.

Learn Ralph Lauren products and lifestyle in order to respond to inquiries about the current season of merchandise featured on Ralph Lauren Corporation websites Maintain a positive, customer centric focus Assist customers with navigating and placing orders on the websites Respond to a variety of incoming contacts including products, sales/promotions, orders and returns Listen to customers to understand their needs; utilize knowledge and tools to appropriately respond to their needs Maintain a thorough knowledge and skill base of: product, operations, policies, procedures and computerized information systems Confidently navigate the Ralph Lauren websites, internet, customer support systems and company supported intranet Communicate and manage customer conflict resolution in a professional manner Use effective decision-making, problem solving and communication skills Use appropriate telephone etiquette and interpersonal skills Provide merchandise recommendations to customers who are placing orders and inquiring about items Demonstrate professionalism by creating a positive image for the Ralph Lauren Corporation Confidently interact with customers and other internal departments in a clear, concise, courteous and professional manner Knowledge, Skills and Abilities: Must pass Grammar and Writing Assessments High school diploma or GED required Previous retail experience is a plus Internet savvy, with the ability to navigate through multiple browsers and various search engines Solid keyboard and computer skills
– including Microsoft and Windows-based programs Ability to work in a fast paced environment under the direction of a Team Manager and/or Team Lead Detail-oriented Excellent verbal and written business communication skills Professional, flexible, positive team player Ability and willingness to learn new skills and technologies Must be able to work weekends, evenings, and holidays Work Conditions: Varied hours as business needs change, including weekend, evenings and holidays Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components Ability to sit for extended periods of time This is a Work From Home Position, you must have a quiet place and reliable internet.?

What’s in it for you: Weekly Pay Attendance/Hours Bonus
– During Peak Earned Excused time off Employee Sale Benefits Discount Codes Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records