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UnitedHealth Group: Customer Service Representative – San Antonio, Tx

UnitedHealth Group

This is a Contract position in Fair Oaks Ranch, TX posted November 20, 2020.

Even if you have no prior experience, we havetraining classes starting soon to help you build the successful career that youwant apply today Turn on thenews on any night of the week and you’re likely to hear about the changes thatare sweeping through our health care system.

It’s dramatic.

It’s positive.

Andit’s being led by companies like UnitedHealthGroup.

Now, you can take advantage of some of the best training and toolsin the world to help serve our existing and new customers.

You’ll take as manyas 50-70 calls per day from customers who have questions about their healthbenefits.

As their advocate, you’ll use your personality and our tools to helpthem through the health care benefits available to them, including helping themenroll in a new plan.

This is no small opportunity.

Thisposition is full-time (40 hours/week) Monday Friday.

Employees are requiredto have flexibility to work any of our 8 hour shift schedules during our normalbusiness hours of 7:00am 8:00pm.

It may be necessary, given the businessneed, to work occasional overtime.

Our office is located at 6200 NorthwestParkway San Antonio, TX 78249.Weoffer 8 weeks of paid training.

The hours during training will be 8:00am to 4:30pmMonday-Friday.Training will be conducted virtually from yourhome.Whatwe do defines who we are.

Take a deeper look at how we’re providing supportduring this global health crisis and search for a way you can get involved.View our Covid-19 Resources Page at: https://info.Uhg.Com/PrimaryResponsibilities:Respond toand resolve, on the first call, customer service inquires and issues byidentifying the topic and type of assistance the caller needs such as benefits,eligibility and claims, financial spending accounts and correspondence Help guideand educate customers about the fundamentals and benefits of consumer-drivenhealth care topics to select the best benefit plan options, maximize the valueof their health plan benefits and choose a quality care provider Initiateproactive outreach to members as needed, which may involve welcoming newmembers to our health plans, addressing gaps in care, reviewing coverage, andreferring & enrolling them to internal specialists and programs based ontheir needs and eligibilityContactcare providers (doctor’s offices) on behalf of the customer to assist withappointment scheduling or connections with internal specialists for assistance Assistcustomers in navigating myuhc.Com and other UnitedHealth Group websites andencourage and reassure them to become self-sufficient Thisrole is equally challenging and rewarding.

You’ll be called on to researchcomplex issues pertaining to the caller’s health, status and potential planoptions.

To do this, you’ll need to navigate across multiple databases whichrequires fluency in computer navigation and toggling while confidently andcompassionately engaging with the caller.

You’llbe rewarded and recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes to succeed in yourrole as well as provide development for other roles you may be interested in.RequiredQualifications:High SchoolDiploma, GED, or Equivalent work experienceMinimum of3 years of combined education, work and/or volunteer experiencePreferred Qualifications:HealthCare/Insurance environment (familiarity with medical terminology, health plandocuments, or benefit plan design)Socialwork, behavioral health, disease prevention, health promotion and behaviorchange (working with vulnerablepopulations)Sales oraccount management experienceCustomerService ExperienceUnitedHealthGroup is an essential business.

The health and safety of our team members is ourhighest priority, so we are taking a science driven approach to slowly welcomeand transition some of our workforce back to the office with many safetyprotocols in place.

We continue to monitor and assess before we confirm thereturn of each wave, paying specific attention to geography-specific trends.

Wehave taken steps to ensure the safety of our 325,000 team members and theirfamilies, providing them with resources and support as they continue to serve themembers, patients and customers who depend on us.

Some of the stepswe’ve taken to ensure employee well-being include:Launched our ProtectWell app and UnitedCARESprogram to help ease the burden and stress for our UnitedHealth Group teammembers and their immediate family affected by COVID-19Daily updates from our CEO Dave Wichmann tosupport and inspire team members during this challenging timeOnsite social distancing and increasedsanitization measures for employees who have been welcomed back to our officesFully cover the COVID-19 healthcare costs for ouremployees Employees who self-identify as high risk or wholive with someone who is high risk have been asked to remain working from homeYoucan learn more about all we are doing to fight COVID-19 and support impactedcommunities at: https://www.Unitedhealthgroup.Com/newsroom/addressing-covid.HtmlUnitedHealth Group is a team of morethan 200,000 people who are building career success through commitment,compassion and a desire to make a difference.

Join us.

Learn more about how you can start doing your life’s best work.SMCareers atUnitedHealthcare Employer& Individual.

We all want to make a difference withthe work we do.

Sometimes we’re presented with an opportunity to make adifference on a scale we couldn’t imagine.

Here, you get that opportunity everyday.

As a member of one of our elite teams, you’ll provide the ideas andsolutions that help nearly 25 million customers live healthier lives.

You’llhelp write the next chapter in the history of healthcare.

And you’ll find awealth of open doors and career paths that will take you as far as you want togo.

Go further.

This is your life’s best work.SMDiversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity / Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, geneticinformation, or any other characteristic protected by law.UnitedHealthGroup isa drug free workplace.

Candidates are required to pass a drug test beforebeginning employment.Key words: customer servicerepresentative, customer service, CSR, UnitedHealth Group, call center,UnitedHealthcare, health care, office, phone support, training class, hiringimmediately