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Service Delivery Representative

ProResp Inc.

This is a Full-time position in Ottawa, ON posted January 10, 2019.

ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a Canadian healthcare organization established in 1922, which develops, manufactures and delivers health care products and services worldwide.

We currently have the following career opportunity:


ProResp Ottawa,
This is a Contract Position offering Full-time Hours

As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen equipment and a variety of home health care equipment in the Newmarket area. In this role, you are a vital representative of our services in the community. This role includes a rotational on-call responsibility (24 X 7). Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.

Role Responsibilities:

  • Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations
  • Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements
  • Set up of equipment for new oxygen clients and delivery to existing clients
  • Meet clients’ needs by delivering products according to daily schedule and as committedInstruct clients in equipment operation and safety procedures
  • Appropriately complete necessary documentation as required for client records and billing

Preferred skills and abilities:

  • Proven ability to work safely in a physically demanding environment, safety conscious
  • Ability to work independently with strong time management abilities
  • Effective communication skills with staff and customers
  • Excellent geographic knowledge of the Ottawa area
  • Ability to work independently and as team member; ability to multi-task
  • Reliable and committed to providing excellent service, flexible and adaptable nature

Considered an asset:

Previous work experience in driving/delivery involving customer serviceWork experience in a physically demanding environmentPrevious training in Transportation of Dangerous Goods (TDG)

Hours of work: Monday to Friday, 9:00am-5:00pm. Some flexibility in hours will be required to meet business needs. On-call hours are in addition to your regular weekly hours. It is a requirement of this role to participate in the shared rotational on-call schedule.

Essential Business Needs: Candidates must have a valid Ontario driver’s license, in good standing (G full privilege license of at least 3 years required, at minimum). Chosen candidate must provide an original vulnerable sector police records check. Chosen candidate must pass internally provided training in Transportation of Dangerous Goods (TDG) and Medical Gas.

Education: Secondary school graduate at minimum.

Language Requirements: Ability to speak, read and write fluently in English.

Physical demands: Walking, sitting, standing, driving, stair climbing and lifting (able to lift, push and pull 100 lbs.)

Personal Protective Equipment Required: Steel toed footwear, safety glasses, gloves/protective sleeving and masks.

This is an opportunity with a growing, highly reputable organization.To apply, please email your resume to: Please quote reference #2019 Ottawa in the subject line of your email. To learn more about our company visit our website at

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at



Skills Required

  • Education level: High school
  • Work experience (years): 3-5 years


Salary: N/D