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Remote Pharmacy Customer Service Representative (El Paso, TX)

Dialog Direct

This is a Full-time position in El Paso, TX posted November 17, 2021.

Dialog Direct, a Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers regarding their pharmacy benefits.

Our Customer Service Representatives will have virtual paid training from their home in El Paso, TX.

Hourly pay rate
– $12/hr

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University program
Free access to personal and professional support through the Qualfon care coaches program
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
Paid Training
Employee discounts
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing
Answer incoming calls and assist customers
Research information in databases to resolve customer service issues
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
100% attendance during training
Work at Home Requirements
Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
Operation system – Windows 10 or newer
Webcam-Video available
The computer must have least 4GB of RAM and a Processor speed
– Dual Core 2 GHz or better
High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
Upload speed of 3 Mbps; Download speed of 10 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms.
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
Must have available cell phone, tablet or landline required for Multifactor authentication
What skills you will need
At least 1 year of Customer Service experience required.
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

Excellent verbal, written, and listening skills
Professional and articulate voice
Ability to multi-task in several computer applications at once while holding a conversation with a customer
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Computer savvy and can resolve minor technical issues with minimal assistance
Basic math skills required
Ability to problem solve
At least 18 years of age or older
High School Diploma or GED
Full Time -Hiring Immediately

Get fast-tracked to an interview by taking our skills assessment NOW: https://www.gotestnow.com/go/F2/QualfonUSVoiceChatAgent/

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Job Type: Full-time

Pay: $12.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Overtime
Weekend availability
COVID-19 considerations:
This position is 100% remote work from home.

Application Question(s):
This position requires a Windows operating laptop/computer (NO tablets, Chromebooks or Apple/Mac products).

Do you currently own one or can obtain?
This position requires high speed internet with an Ethernet connection (NOT WIFI).

Do you currently own an Ethernet wire, or can you obtain one?
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Work Location:
Multiple locations
Work Remotely:
Yes
Work Location: Multiple Locations