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Desktop Support Analyst

Directions Home Loan

This is a Full-time position in San Antonio, TX posted November 17, 2021.

Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards.

Install necessary software on desktop and laptops with IT support applications as well as LOB applications for that program/department.

Maintain communication with IT Manager to understand and meet program/department needs.

Stay abreast of upgrades, new products, and emerging technology to enhance operational efficiency and effectiveness.

Perform duties in a timely and accurate manner; routine communications.

Maintain software updates and inventory on the server.



Associate degree in a technical discipline such as Information Technology or equivalent combination of work experience in the Information Technology field.


· 1-3 years’ experience supporting a Microsoft Windows environment.

· Basic knowledge of Local and Wide Area Networks.

· Ability to perform basic troubleshooting of personal computers, tablets, smartphones, and all related peripherals.

· Must have experience managing and remote troubleshooting for multiple locations.

· Experience testing, installing, and running CAT5 data cabling preferred but not required.

· Experience with a VOIP telephone system preferred.


· Microsoft Certification or equivalent certification in relevant programs; highly preferred with a willingness to pursue and maintain Certifications.

· Driver’s License and clean record.


· Must have daily use of a vehicle without prior notice.


· Must be available and willing to travel to various locations and with such frequency as the business need dictates.

· Must be available and willing to work nights, weekends, and holidays as required to meet business needs.



· Ability to communicate clearly and effectively via oral and written means.

· Ability to communicate appropriately with all levels of individuals.

· Ability to present a professional and positive demeanor.

· Ability to communicate technical information to non-technical staff effectively.


· Ability to identify and resolve problems promptly minimizing downtime.

· Ability to think analytically and evaluate the impact of proposed solutions on systems and users.

· Ability to prioritize tasks quickly in a high-pressure environment.

· Ability to perform with a “One and Done” customer support mindset.


· Ability to manage multiple projects simultaneously.

· Works with a bias towards action.

· Ability to think long-term; to anticipate system/user requirements six months or more in advance and communicate those requirements and suggestions to the IT Manager.

Job Type: Full-time

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
8 hour shift
Monday to Friday
COVID-19 considerations:
Mask are required in the workplace.

Other protocols in place to ensure safety of employees and customers.

Ability to commute/relocate:
San Antonio, TX: Reliably commute or planning to relocate before starting work (Preferred)
Associate (Preferred)
Microsoft Windows environment: 1 year (Preferred)
Work Location: Multiple Locations