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Customer Service Specialist I


This is a Full-time position in Dallas, TX posted November 22, 2021.

Aon is looking for a Customer Service Specialist I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions.

As a Customer Service Specialist I, you will report directly to the Customer Service Manager.

This role is based in Dallas, TX.

Your impact as a Customer Service Specialist I

Access Plans is a national membership marketing company that provides membership programs to a variety of industries including: healthcare, retail, banking, consumer finance and member-based associations.

Its leading program is a membership-based healthcare savings program designed to significantly reduce out-of-pocket medical expenses at affordable rates to the consumer while helping the medical community receive accelerated payment for their services.

Job Responsibilities:

  • Handle inbound and outbound telephone calls to assist members and providers.

    Call types vary from client to client so flexibility and the ability to multi-task is required.

  • Document all calls, changes, and any problems that may arise in our databases.
  • Follow up with clients on needed resolutions.
  • Experience in healthcare with provider networks and physician offices are a plus.
  • Working with vendors, clients and members to help solve problems.

Required Experience

  • Flexible schedule
  • Excellent communications and interpersonal skills
  • Highly motivated
  • Prior call center experience is highly desired
  • Computer (Microsoft Word, Excel and Outlook)
  • Copier/Fax Machines, telephone systems
  • Customer Service experience
  • Strong verbal and interpersonal skills


  • High School diploma or equivalent work experience

We offer you:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance, various types of leaves of absence, paid time off, including sick days and vacation days, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions.

Eligibility for benefits are governed by the applicable plan documents and policies.

About Aon:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.

Aon is committed to a diverse workforce and is an affirmative action employer.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.