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Customer Service Representative – Remote work at home

Dialog Direct

This is a Full-time position in Pearsall, TX posted November 17, 2021.

Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers.

Our Customer Service Representatives will have virtual paid training from their home.

Hourly pay rate
– $12/hr

Earn up to $14/hr with bonuses based on attendance and performance.

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University program
FREE access to personal and professional support through the Qualfon professional coaches
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
Paid Training
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Dialog Direct is dedicated to ensuring all team members have Fun@Work!
What you will be doing
Answer incoming calls and assist customers
Research information in databases to resolve customer issues
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
100% attendance during training
Work at Home Requirements
Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible

Operation system – Windows 10 or newer
Webcam-Video available
The computer must have least 4GB of RAM
High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
Upload speed of 3 Mbps; Download speed of 10 Mbps
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
Must have available cell phone, tablet or landline required for Multifactor authentication
What skills you will need
GED or High School Diploma required; some college preferred
Prior work-at-home experience desired
Comfortable working self-managed
Minimum one-year previous customer service/sales experience
Typing speed of 25 WPM with 90% accuracy required
Computer knowledge in Windows-based application required
Strong ability to communicate articulately and succinctly both verbally and in writing
Manages emotions and maintains positive energy
Passion for meeting or exceeding performance goals
Call center position hiring immediately!’

Work Location:
Multiple locations
Work Remotely
Yes
Job Type: Full-time

Pay: $12.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Overtime
Weekend availability
Supplemental Pay:
Bonus pay
COVID-19 considerations:
This position is remote work from home

Education:
High school or equivalent (Required)
Work Location: Multiple Locations