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Customer Service Representative

L.K. Jordan & Associates

This is a Full-time position in Houston, TX posted March 1, 2021.

Our client in the Spring Branch area is seeking Customer Service Representatives to join their Health and Life Insurance team! We are looking for people who enjoy talking on the phone with customers and are genuinely interested in helping our customers get the most out of their relationship with us.

This is full time position Monday through Friday 8: 00 AM 5: 00 PM.
Temp to hire (90 days typically)
$16/hr .

Duties:

  • Receive inbound telephone calls from our policyholders and third parties related to: verifying insurance benefits, reviewing claims/EOBs, and reviewing premium billing/payments.
  • Receive / input death notifications, generate illustrations, and quote financial information (i.E. Cash value, loan value, and surrender value) to our policyholders.

Job Requirements

  • Manage inbound calls in a timely manner while providing high quality service.
  • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Excellent verbal and written communication and interpersonal skills along with active listening.
  • Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc.
  • Ability to multi-task, set priorities and manage time effectively.
  • Maintain a professional attitude in challenging situations.
  • Meet personal/team qualitative and quantitative metrics.

The ideal candidates will have:

  • Inbound customer service/call center experience, preferably in an insurance or financial setting
  • We look for professionals who project a clear, confident, and friendly voice on the phone understanding that our customers are reaching out to get an answer or request service at an important time in their lives.
  • 3 + years of health insurance and/or life insurance related customer care experience.

To apply – please submit resume to Whitney.Eklund@lkjordan.Com

*Drug Screen and Background Check is Perfor med onsite
L.K. Jordan is an equal opportunity employer