Customer Service Manager

Description:

Job Title: Service Manager

Reports to: General Manager

Employment Status: Full-Time, Exempt-Salary

At McGuire Moorman Lambert Hospitality we are on a mission to create the world’s chicest hotels and restaurants. Led by visionary hotelier Liz Lambert, and powerhouse restauranteurs Larry McGuire & Tom Moorman, we believe in a seamless combination of food, service, and design. We create refined hospitality through attention to detail, storytelling, and extraordinary dining and retail experiences.

We are looking for a team leader who is energetic, detail-oriented, analytical, rigorous, highly organized, passionate about hospitality, and experienced. This Individual should also create a culture of diversity, inclusivity, collaboration, and teamwork. Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.

Essential Functions and Duties:

MML is heading to Houston, TX! We are looking for a responsible Service Manager for our Clark’s Oyster Bar restaurant coming to HTX. The Service Manager will be responsible for leading the team of hourly employees, executing a financially successful retail program, creating, and updating retail signs, and promoting positive guest experiences.

What we are looking for:

• Creating strong bonds with the FOH and BOH teams to provide excellent food and service for the best possible guest experience.
• Prioritize floor management, restaurant cleanliness, and employee coaching.
• Ordering of all packaging, paper, and dry goods
• Assisting with scheduling as needed
• Complete daily manager duties including running the floor, managing catering orders, performing restaurant accounting tasks, and handling all guest satisfaction issues.
• Manage all retail inventory and toast prices, buttons, and placement.
• Retail restocking and gift wrapping
• Implementation of waste controls for all paper goods
• Setting and enforcing quality standards of service, as well as cleanliness, safety, and TABC compliance
• Assist with creating effective schedules and ensuring the restaurant is well-staffed during peak hours.
• Maintaining positive professional relationships with vendors
• Strong, open communication with the internal Proper and MML Management team as well as the MML Executive Team via Avero notes, emails, and verbal communication.
• Other duties as assigned.

Requirements:

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite.

Education and Experience:

• Four years of progressive experience in high-volume food production or catering
• At least two years of previous experience in a well-established restaurant
• An equivalent combination of relevant education and/or experience is considered.
• Ability to work in a high-stress environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

If an offer is extended for this position you will be required to undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information offered employment for this role will undergo a comprehensive background check. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

PM22

PI214896342