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Client Support Specialist

Seko Worldwide LLC

This is a Full-time position in Dallas/Fort Worth In, TX posted June 11, 2021.

We are looking for:

  • Someone that thrives in a competitive setting, and is goal oriented and driven
  • Enthusiastic, persistent, and confident in your approach
  • Organized, and can manage your time effectively and proactively communicate
  • Ability to provide exceptional customer service with a sense of urgency
  • Flexible in your approach, willing to identify the best solution for all
  • Must be able to respond to high call and e-mail volume and prioritize rapidly
  • Able to work independently as well as on a team
  • Motivated by incentive opportunities
Key Essential Functions:

  • Identify, prospect, and qualify new clients, through various marketing channels and cold calling activities
  • Build and develop existing client relationships in order to grow their share of wallet
  • Understand client?s business requirements in order to prepare and provide best quote/pricing
  • Actively engages clients to understand why we won or lost the quote and is able to make adjustments to

future quotes based on lessons learned

  • In regards to pricing, ability to engage, establish, grow relationships with carriers and internal SEKO teams

when preparing a quote or tariff on international, domestic, contract logistics, other services

  • Conduct MySEKO Harmony (Client Portal) demonstrations to clients
  • Able to effectively onboard small to mid-size clients through client set up activities
  • Manage Leads, Accounts, Opportunities? and Sales activities via Salesforce.com
  • Maintain integrity of information by ensuring all data is entered accurately and timely in SEKO?s systems
  • Meet and exceed sales objectives/KPI?s to ensure sales quota is achieved.
Requirements Education and Experience:

  • 1-3 years? transportation/logistics experience, preferred
  • Pricing experience, preferred
  • Proficiency with Salesforce.com
  • Pricing experience, preferred
  • Proficiency with CargoWise, preferred
  • Must be proficient in Microsoft Office Suite and have ability to learn other computer systems/applications

SEKO Logistics does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.