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Salon Receptionist- River Oaks

drybar

This is a Full-time position in Houston, TX posted March 5, 2021.

OverviewDrybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.So here’s our question for you. Do you hold the power to……make anyone smile?…befriend strangers?…turn around a customer experience?…remember names and faces?…do five things at one time?Then we wanna meet you!Before you introduce yourself, check out what we’re all about here:Responsibilities* Lead client experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.* Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.* Organize and execute shop flow between Clients and staff in a positive manner.* Serve as subject matter expert in reservation system.* Ensure client information is entered in with accuracy and timeliness.* Rebook appointments during check out while addressing client by name.* Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.* Optimize and maximize appointments with reservation system and ensure timely communication with Customer Service team.* Engage clients and serve complimentary beverages.* Maintain highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.* Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.* Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean.* Maintain clear communication with Shop Management about overall shop operations* Educate clients on Drybar products and tools and replenish after sell through.* Uphold Drybar’s 10 Core Values.* Be on time for scheduled shifts.* Other duties and projects as assigned by Manager or Manager on Duty.Qualifications* 1+ years’ experience in a fast paced, customer centric environment* Previous experience with Point of Sale Systems strongly preferred* Previous salon/spa experience preferred but not required* High school diploma or equivalent* Understand the importance of providing amazing customer service* Promote a professional and brand-appropriate image* Strong communication skills and strong presence* Self-starter with a leadership mentality* Pleasant and positive demeanor* zAbility to work at a sustained, fast pace* Excellent problem solving and trouble shooting skills* Track record in providing over-the-top, amazing customer service!* Ability to multitask with ease* Frequently required to stand and/or walk for duration of 6-8 hour long shifts* Has the technical ability and skills to operate a point of sale system* Problem solver – use logic and support resources to solve problems at the front desk* Maintains professional demeanor under pressure* Drybar follows all applicable federal, state and local laws in regards to background checks.