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Valuation Services Representative


This is a Full-time position in Irving, TX posted March 1, 2021.

Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. Work with a global property information and analytics leader trusted by financial services organizations and real estate professionals to provide unique perspectives that identify, interpret, and direct action that helps solve their toughest business challenges. It’s an opportunity to be a part of something big – something that reaches beyond yourself and beyond today!

We are looking for a Valuation Services Representative responsible for performing a host of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients.

Your specific duties will include:

  • following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies.
  • Assigning and tracking orders for valuation services and products and troubleshooting and resolving issues that may arise throughout the lifecycle of each order.
  • Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders.

Job Requirements:

Specific qualifications for the position include :

  • HS Diploma/GED Required Experience
  • 12-24 months of mortgage industry-related experience preferred.
  • Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Maintains and creates logs, reports, records and files to document order activity and action items.
  • May interface with different departments/groups to coordinate the resolution of issues.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct-hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!